Contact Us/FAQ

We would love to hear from you!

PAYMENTS & REFUNDS

We accept Visa, Mastercard, American Express, JCB, Discover, Elo, and Diners Club debit and credit cards.

Once we receive your item(s), please note that it can take up to 14 business days to process your return once approved. Rest assured, we are working on it and will send the return notification email as soon as processed.

SHIPPING & TRACKING

Easy! The tracking information will be sent to the email address provided during checkout. Please click the hyperlinked tracking number in the email to check the status on the shipping carrier's website.

We currently ship to the following countries:

United States of America

Canada

RETURNS

We offer a full refund less shipping charges to your original form of payment for returns postmarked within 15 days of delivery date. Returns postmarked within 30 days from the delivery date are eligible for merchandise credit only. The jewelry should be unworn and in its original condition and packaging. Please email us at hello@shoplakdawala.com to initiate a return.

ORDERS

Orders are processed and shipped within 3 business days of the order date.

We can cancel or update your order if it hasn't been fulfilled (packed and out of our studio). Once fulfilled, please follow our return policy to return. Please email us at hello@shoplakdawala.com and we are happy to assist.

CARE TIPS

Wear your pieces everyday, fearlessly. Just be sure to give them some care from time-to-time. Ideally, pieces with gemstones should be kept away from water, chemicals and fragrances on a day to day basis to maintain their brilliance.

Gold Care:

1. Mix gentle, non-toxic soap in lukewarm water

2. Soak pieces for 15 mins

3. Gently scrub using a soft bristled toothbrush

4. Lay down on a soft cloth to air dry

SIZING

Click here to visit our Ring Sizer.

MATERIALS & SUSTAINABILITY

All our jewelry is made with 14K Fairmined gold.

Our jewelry is made right here in the United States.

COMPANY

From our raw materials to packaging and partnerships, we strive to create the highest quality product while working to reduce negative environmental and social impacts. Visit the pages under our Sustainability section to learn more.